Privacy Policy

This Privacy Policy explains how Smiles on Main Family Dentistry (“we,” “our,” “us”) collects, uses, and protects information you provide through our website at smilesonmaintn.com.

Important: This policy covers website information only. Information about how we handle your protected health information (PHI) as a dental provider is covered separately in our HIPAA Notice of Privacy Practices, which governs all clinical and treatment-related information.

Notice of Privacy Practices

Our Notice of Privacy Practices explains how medical and dental information about you may be used and disclosed and how you can access this information.

Download Notice of Privacy Practices (PDF)

1. Information We Collect

Information you provide directly

• Contact messages: name, email, optional phone number, and the general message you send through the contact form. Please don't include medical details or personal health information.

The website validates a contact message, checks it with Cloudflare Turnstile spam protection, and relays it by email to the practice inbox. The website does not save contact submissions in a website database. The delivered email is retained and handled by the practice under its normal mailbox, privacy, and health-information obligations. The website has no chat feature.

Information collected automatically

• Basic request information such as IP address, browser/device type, referring URL, and pages viewed may be processed by our hosting and security providers.
• Cookies and similar technologies (see our Cookie Policy).
• Cloudflare Web Analytics measures visits without cookies. Google Analytics uses cookies to measure visits. It collects pages visited without query strings, page titles, the referring site, approximate location, device, and browser information. We do not use it for advertising. You can block cookies in your browser or use the Google Analytics opt-out browser add-on. It also counts when someone taps a phone number, selects a Book button, or sends a contact message, and which part of the page the link was on; it does not record what you type.
• When you select a Book button, our server records that the booking link was used and when. It does not record who you are, your IP address, or any details you enter, and it does not use cookies.

2. How We Use Your Information

We use information collected through the website to:

• Respond to inquiries and schedule appointments.
• Improve our website and services.
• Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We share information only:

• With service providers who help operate our website, prevent abuse, deliver contact email, or provide website analytics (Cloudflare Web Analytics and Google Analytics, described above).
• When required by law, court order, or regulatory authority.
• To protect the rights, property, or safety of our patients, staff, or the public.

All protected health information is handled under our HIPAA obligations and is not shared except as permitted by HIPAA and described in our Notice of Privacy Practices.

4. Your Rights

California residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect.
• Request deletion of your personal information, subject to legal and medical-record retention requirements.
• Opt out of the sale or sharing of your personal information (we do not sell information).
• Non-discrimination for exercising these rights.

Other US residents

State laws including the Virginia CDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and others may give you similar rights. Contact our office to exercise any applicable rights.

EU / UK residents (GDPR)

If the GDPR applies to you, you have the right to access, correct, erase, restrict processing of, and port your personal data. Contact our office to exercise these rights.

5. Data Security

We use industry-standard physical, technical, and administrative safeguards to protect information we receive through the website. However, no method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact our office immediately.

6. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect information from children under 13 through the website. Parents and guardians are welcome to request dental appointments for their children by phone.

7. Third-Party Links

Our website may link to third-party websites (e.g., Google Maps, Facebook, Instagram, CareCredit). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.

8. SMS / Text Message Communications

With your consent, Smiles on Main Family Dentistry may send you SMS text messages for appointment reminders, recall notifications, confirmations, and other transactional communications related to your care.

• Opt-in: You may opt in by replying YES to any message we send, or by providing your mobile number and consent during check-in or appointment scheduling.
• Opt-out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further texts.
• Help: Reply HELP for assistance or call our office at (615) 614-2201.
• Frequency: Message frequency varies based on your appointments and care schedule.
• Carriers: Message and data rates may apply. Supported carriers are not liable for delayed or undelivered messages.
• No marketing: We do not send promotional or marketing SMS messages. All messages are appointment- or care-related only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted here, and the “Last updated” above will be updated. For material changes, we will make a reasonable effort to notify you.

10. Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to:

Smiles on Main Family Dentistry
4825 Main St Ste 10
Spring Hill, TN 37174
Phone: (615) 614-2201
Email: info@smilesonmaintn.com